General FAQs
Do you have a physical store in Egypt?
Do you have a physical store in Egypt?
We’re an online-only beauty destination. All Source Beauty products are exclusively available through our website, making shopping fast, convenient, and always accessible.
What payment methods do you accept?
What payment methods do you accept?
We offer a wide range of secure payment options so you can shop the way you prefer:
- Cash on Delivery
- Debit & Credit Cards
- Mobile Wallets
- Bank Installments
- Premium Card
- Mastercard
- Visa
- ValU
- Sympl
- Meeza
Can I receive my order on the same day?
Can I receive my order on the same day?
Orders placed before 2 PM, Sunday to Thursday, are delivered within 2–7 working days depending on your location. Same-day delivery is not currently available.
How much is the delivery fee?
How much is the delivery fee?
Delivery fees vary by location. Please visit our Shipping & Delivery page for full details on rates and timelines.
Can I check or open my order before paying on delivery?
Can I check or open my order before paying on delivery?
We do not offer doorstep inspection. However, you’re fully covered by our Returns & Exchange Policy, and we’re always here to help if something isn’t right.
We do not offer order inspection on delivery. However, we offer a return and exchange according to our returns policy.
When do out-of-stock products come back?
When do out-of-stock products come back?
Restocks happen regularly. If a product you love is out of stock, simply add your email to the “Notify Me” button on the product page and you’ll get an instant alert once it’s back.
Why is VAT added to my order?
Why is VAT added to my order?
Source Beauty is a tax-registered Egyptian company, and all purchases include 14% VAT as required by Egyptian law. VAT is applied to all products sold by registered businesses in Egypt.
Are all the products on Source Beauty original?
Are all the products on Source Beauty original?
Yes, 100% original, always.
All products on Source Beauty are sourced directly from the brand, manufacturer, or their authorized distributors. Every item goes through multiple quality checks to ensure authenticity and safety.
What should I do if my skin reacts to a product?
What should I do if my skin reacts to a product?
All our skincare products are dermatologically tested and approved by the Ministry of Health. If you experience sensitivity, discontinue use immediately. We always recommend doing a 24-hour patch test before applying any new product.
What is the expiration period for perfumes, body splashes, and hair mists?
What is the expiration period for perfumes, body splashes, and hair mists?
Alcohol-based products such as perfumes, body splashes, and hair mists have a Period After Opening (PAO) of 24–36 months when stored correctly.
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Delivery & Tracking
How long does delivery take and when will I receive my order?
How long does delivery take and when will I receive my order?
Orders placed before 2 PM are delivered the next day. All other orders are delivered within 2–7 working days, depending on your location. Visit our Delivery & Tracking Page for more information.
Can I track my order after it ships?
Can I track my order after it ships?
Yes, once your order is dispatched, our courier provider will send you a tracking number so you can follow your parcel’s journey until delivery.
How much does delivery cost?
How much does delivery cost?
Delivery fees depend on your location and the total weight/size of your order. The exact fee will show at checkout before you complete your purchase. For more information you can visit our Delivery & Tracking Page.
What if I need to change my shipping address after placing the order?
What if I need to change my shipping address after placing the order?
If your order hasn’t shipped yet, contact us ASAP, we’ll do our best to update the address. If it’s already dispatched, changing the address may not be possible.
My order is delayed / my parcel is lost, what should I do?
My order is delayed / my parcel is lost, what should I do?
Contact our customer-service team with your order number and tracking ID. We’ll coordinate with the courier to investigate and resolve any delay, loss, or delivery issues.
Returns & Exchange
What is your return policy?
What is your return policy?
You can request a return or exchange only for damaged, missing, incorrect, or defective items. All other cases fall under our detailed policy. Please review the full terms on our Returns Policy page.
How do I start a return?
How do I start a return?
If your order arrived damaged, missing, or incorrect, please email our team within 15 business days with your order number and clear photos/videos. Full steps are outlined on our Returns Policy page.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Orders can be modified or exchanged before shipping. Once shipped, exchanges follow the standard return process. Learn more on our Returns Policy page.
I changed my mind. Can I return my order?
I changed my mind. Can I return my order?
“Change of mind” is not an accepted reason for return. Eligible reasons are listed on our Returns Policy page.
I don’t like the scent. Can I return the product?
I don’t like the scent. Can I return the product?
Unfortunately, scent preference is not considered a valid return reason. For full details, please visit our Returns Policy page.
My product arrived with damaged packaging. What should I do?
My product arrived with damaged packaging. What should I do?
Please send photos for review. We will investigate and proceed according to our Returns Policy.
The product looks different from the one I bought before.
The product looks different from the one I bought before.
If the change is due to updated supplier packaging/design, it is not eligible for return. This is mentioned in our website disclaimer.
I ordered by mistake. Can I return it?
I ordered by mistake. Can I return it?
Orders placed by mistake are not eligible for return. Please check our Returns Policy page for accepted reasons.
I found a better price elsewhere. Can I return my order?
I found a better price elsewhere. Can I return my order?
Price differences across platforms do not qualify for a return. Review all valid reasons on our Returns Policy page.
My product isn’t filled to the top. Can I return it?
My product isn’t filled to the top. Can I return it?
Some fill levels may vary by manufacturer. We will investigate the claim per our Returns Policy.
I opened my order late because I was traveling. Can I still return it?
I opened my order late because I was traveling. Can I still return it?
Returns must be requested within the allowed 15/30-day window. Requests outside this timeframe cannot be accepted. See full policy on our Returns Policy page.
I’m allergic to an ingredient. Can I return the product?
I’m allergic to an ingredient. Can I return the product?
Allergies are not considered a valid return reason, as all ingredients are clearly listed on the product page. More details on our Returns Policy page.
My product changed texture or scent. Can I return it?
My product changed texture or scent. Can I return it?
We will investigate to confirm the issue. Decisions follow the terms on our Returns Policy page.
Can I return a product after the 15/30-day period?
Can I return a product after the 15/30-day period?
Returns after the legal window cannot be accepted. Please review timelines on our Returns Policy page.
Terms & Conditions
What company operates the Source Beauty website?
What company operates the Source Beauty website?
The website is owned and operated by Source Beauty LLC, a registered company in Cairo, Egypt. All browsing and purchases are governed by our Terms & Conditions.
What happens when I use the website or place an order?
What happens when I use the website or place an order?
By browsing, using our site, or placing an order, you agree to be bound by our Terms & Conditions, which cover how our services work, how products are sold, and both your and our rights and responsibilities.
What rules apply when using the Source Beauty website?
What rules apply when using the Source Beauty website?
Our Terms & Conditions outline all guidelines for using the site, including payment, delivery, product availability, and acceptable use. By accessing the site, you agree to follow these guidelines.
How is customer data handled under the terms?
How is customer data handled under the terms?
Customer data is collected and used according to our Privacy Policy and Terms & Conditions. We protect your personal information and only use it to process orders, improve services, and enhance your shopping experience.
Where can I read the full Terms & Conditions?
Where can I read the full Terms & Conditions?
For complete details on site use, product information, payments, returns, and legal terms, please visit our full Terms & Conditions page.
