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Returns
What is your returns policy?
All our items are genuine and are sourced directly from the manufacturer. Before shipping your order, we do several levels of quality checks, eliminating any chances of counterfeit products.
However, Source Beauty offers its customers a simple returns policy, wherein you can raise a return/exchange request for a product within 14 working days of its delivery in case of a damaged, missing, or incorrect product only, due to hygiene purposes.
Source Beauty will refund the product/order only if the refund reason meets Source Beauty’s terms and conditions.
How do I return something to you?
In case of receiving a damaged/missing/incorrect product:
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Step 1: Email our Customer Service team at customerservice@sourcebeauty.com within 14 working days of receiving the order.
- Step 2: Provide us with your email, order number details and an image/video of the product for our reference.
- Step 3: Considering our policy above, we will arrange with our courier to collect the faulty items within 2-7 working days. We will then inspect the returned product/order, and in case it passes our quality checks, we will initiate a refund or a replacement depending on the customer's request and our stock availability.