Warranty Policy

Source Beauty's warranty policy ensures that your product is protected against any defects in material, design, and/or workmanship after purchase of the product within 30 days from the product delivery date. Accordingly, Source Beauty is responsible for replacement if available, otherwise a refund, in case of a manufacturer's malfunction.

Warranty provided by brands or sellers:

The health & beauty, electric personal care devices' warranty is provided by the manufacturer or their authorized service provider and is subject to the manufacturer's warranty policies, which can be found in the user manual or on the manufacturer's official website. 

To request warranty services, customers must contact manufacturers or their authorized service centers directly, as per the rules and regulations.

The duration of the warranty for the products or the accessories for each brand listed on Source Beauty will be as per the manufacturer or seller's terms. A replacement under warranty does not extend or renew the warranty period.

Warranty terms are in accordance with your device manufacturer. In case of delays in resolving warranty claims, customers can claim compensation directly from service providers as per government laws. Source Beauty is not liable for this compensation.

The lifecycle of devices may differ, and customers can review the device manual or contact the manufacturer for more details.

Guidelines for the warranty pickup and delivery service:

Customers must ensure the item is packed in its original box and wrapped safely. Source Beauty is not responsible for any damages during transit if the packaging is inadequate.

Customers must provide the product and its accessories to the courier company during pickup.

The original invoice is required to verify the serial number and validate the warranty period. If the device was delivered with a warranty card, customers must provide it to service centers to proceed with the claim.

The address provided during the warranty claim request will be used for both pickup and delivery. 

For any changes to this address, please contact Source Beauty customer care. Changes will be subject to the availability of courier partners, and delivery fees may increase accordingly.

Some service centers may charge a fee for inspection if the warranty claim is rejected and the item is out of warranty.

Warranty does not cover damages caused by accidents, abuse, misuse, liquid contact, or other external causes. Such cases are considered out of warranty.

If a customer receives a damaged item or an item with missing accessories after servicing or receives a delivery notification without actually receiving the item, the issue must be reported within 30 days of the delivery time.Claims submitted after this period will not be accepted.

By submitting an item for service, customers consent to the use of their contact details by Source Beauty and the service provider to fulfill the service requirements.

Customers confirm that all information provided during the warranty claim is correct. Any extra accessories provided with the device are the customer's responsibility.

If a customer refuses to receive the product after processing the warranty claim, the product will be stored in Source Beauty's warehouse for a maximum of 90 calendar days. After this period, Source Beauty will dispose of the product. Once disposed of, the customer will no longer be able to request delivery, and no compensation will be provided (including the item's value).